Privacy Policy

1. Who this policy covers

This policy applies to visitors of our marketing site, people who request a demo, and customers who create an account to use the product.

If you are an HVAC customer of one of our subscribers, that contractor is the business that decides how your contact details are used. We process that data on their behalf to deliver the service.

2. Information we collect

Depending on how you use the service, we may collect:

• - Account details: name, email address, business name, phone number, and login identifiers (including Google sign-in if you choose it).
• - Billing details: plan, subscription status, and payment metadata from our payment processor (Lemon Squeezy). We do not store full card numbers on our servers.
• - Lead and communications data: customer names, phone numbers, emails, form messages, call events, and outbound reply content that your business submits or receives through the product.
• - Integration credentials you choose to provide, such as Twilio account details and review links.
• - Usage and device data: pages viewed, basic log data, IP address, and browser type needed to operate and secure the service.
• - Demo and support messages you send to us.

3. How we use information

We use information to:

• - Provide, maintain, and improve the product (lead capture, inbox, replies, review requests).
• - Authenticate accounts, process subscriptions, and send service notices.
• - Respond to demos, support requests, and product updates you opt into.
• - Detect abuse, secure APIs, and prevent unauthorized access.
• - Comply with law and enforce our Terms of Service.

4. How we share information

We do not sell personal information. We share data only as needed to run the product:

• - Service providers such as hosting (for example Vercel), database/auth (Supabase), email (Resend), payments (Lemon Squeezy), and SMS (Twilio when you connect it).
• - Your own staff and anyone you authorize on your account.
• - Legal or safety recipients when required by law or to protect rights and security.
• - A successor entity if we are involved in a merger, acquisition, or asset sale, with notice where required.

5. Cookies and analytics

We use essential cookies for login sessions and security. If analytics tools (such as Google Analytics) are enabled, they may collect aggregated usage data to help us understand site performance. You can control cookies through your browser settings.

6. Data retention

We keep account and lead data while your account is active and for a reasonable period afterward if needed for billing, disputes, backups, or legal obligations. You may request deletion of your account data by contacting us; some records may remain where we must retain them by law.

7. Security

We use industry-standard safeguards such as encrypted transport (HTTPS), access controls, API keys for external lead posting, and webhook verification where applicable. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live (including certain U.S. state laws), you may have rights to access, correct, delete, or obtain a copy of personal information we hold about you, or to opt out of certain processing. To exercise these rights, email us at the address below. We will verify your request before acting on it.

If you are an end customer of an HVAC shop using our product, please contact that shop first for requests about your lead data; we will assist them as their processor.

9. Children’s privacy

The service is built for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

10. International users

We primarily serve businesses in the United States. If you access the service from elsewhere, your information may be processed in the U.S. where privacy laws may differ from those in your country.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date. Continued use of the service after changes means you accept the updated policy.

12. Contact

For privacy questions or requests, contact hello@hvacleadrecovery.com. Business location reference: Dallas, TX, US.