Terms of Service

1. The Service

HVAC Lead Recovery provides software tools for HVAC and similar trades to capture leads, send follow-up messages, manage an inbox, and request reviews. Features may change as we improve the product.

We may offer free setup, trials, or launch promotions. Those offers are limited, may change, and do not guarantee future pricing.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of account information and for keeping login credentials secure.

One business account is typically tied to one owner user. You are responsible for activity under your account, including API keys and Twilio credentials you configure.

3. Subscriptions and billing

Paid plans are billed through Lemon Squeezy (or another processor we designate). Prices are shown on the pricing page and may change with notice for future billing periods.

Unless stated otherwise, subscriptions renew automatically until cancelled. Taxes may apply. Refunds, if any, are handled according to our processor’s policies and any written launch offer we provide.

Access to paid features requires an active subscription status (including trial or short past-due grace where we allow it). If a subscription is cancelled, expired, or unpaid, we may restrict dashboard access.

4. Your responsibilities

You agree to use the Service only for lawful business purposes and in compliance with telemarketing, SMS, email, and privacy laws (including TCPA, CAN-SPAM, and similar rules where they apply).

• - Obtain any required consent before messaging customers.
• - Do not upload unlawful, harmful, or misleading content.
• - Do not attempt to bypass security, scrape the Service, or abuse APIs/webhooks.
• - Keep Twilio and other third-party credentials secure; usage and fees from those providers are your responsibility.
• - Ensure your website forms and phone systems are configured correctly when you connect them.

5. Customer data and messaging

Lead and customer data you submit remains owned by you (or your customers, as applicable). You grant us a limited license to host and process that data solely to provide the Service.

Delivery of SMS and email depends on third-party providers and carrier/inbox rules. We do not guarantee delivery timing or that every message will be received.

6. Third-party services

The Service integrates with third parties such as Supabase, Lemon Squeezy, Resend, Twilio, and Google authentication. Their terms and privacy policies also apply. We are not responsible for outages or actions of those providers beyond our reasonable control.

7. Intellectual property

The Service, branding, and related materials are owned by HVAC Lead Recovery and its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your active subscription. You may not copy, reverse engineer, or resell the Service except as allowed by law.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL GENERATE ANY PARTICULAR NUMBER OF JOBS OR REVENUE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM AROSE.

10. Indemnity

You agree to defend and indemnify us against claims arising from your use of the Service, your messaging content, your customer data, your violation of these Terms, or your violation of law or third-party rights.

11. Suspension and termination

You may stop using the Service at any time and cancel your subscription through the payment provider or by contacting support. We may suspend or terminate access if you breach these Terms, create security risk, or fail to pay.

Sections that by nature should survive (including billing obligations, IP, disclaimers, liability limits, and indemnity) will survive termination.

12. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules, unless mandatory consumer law in your location requires otherwise. Courts in Dallas, TX will have exclusive jurisdiction for disputes that cannot be resolved informally, except where prohibited.

13. Changes

We may update these Terms by posting a revised version on this page and updating the effective date. If changes are material, we will provide reasonable notice. Continued use after the effective date constitutes acceptance.

14. Contact

Questions about these Terms: hello@hvacleadrecovery.com.